• FAQs

    Do you offer free consultations?

    Absolutely! I offer 30-minute consultations for all services. There are no strings attached—your payment information will not be collected, but you will be asked to fill out a Preliminary Questionnaire.

    What's the refund policy?

    All sales are final. Once payment is received, there are absolutely no refunds. Although you can cancel your project before delivery, there are still no refunds. If you signed the Client Contract but have not submitted payment, you can ask to get the Client Contract voided, but fees may apply. If you are unhappy with your final project delivery, please contact me so that we can resolve the issue.

    Do you offer discounts for military, seniors, &/or students?

    Yes! All military personnel, seniors, & students can receive 15% off their project. Verification may be requested at the Company's discretion. This discount can be used multiple times, but you must mention this discount prior to pay in order to receive 15% off; discounts cannot be applied after payment has been received. This offer cannot be combined with any other offers, promotions, discounts, or sales.

    Do you have a referral program?

    Yes! Don't be greedy; tell all your family & friends about the services that Jo Nguyen Consulting offers. No matter how you go about it, both ways will get you some savings: (1) Give 15% off, get 15% off! The client must provide your first & last name to redeem their 15% discount (on projects of $150 or more), & you'll receive 15% off your next project (no substitutions). (2) Share about your experience for 15% off! You can do so privately through the Feedback Form or by emailing me directly. Your testimony is always useful + appreciated (:

    Do you have any special discounts for large projects?

    Yes! Please contact me. Clearly explain what you're looking for, your expected timeline, & any other information that I should know.

    Do you do any custom projects?

    Yes! Please contact me. Clearly explain what you're looking for, your expected timeline, & any other information that I should know.

    Do you charge any other fees besides the listed price?

    Yes; all projects are subject to a 5% service fee. This fee is calculated based on the original service amount (prior to any other offers, promotions, discounts, or sales) & cannot be removed or adjusted for any reason.

    How can I pay?

    Payments can be made via credit/debit card, ACH transfer, or cashier's check/money order. Please keep in mind that all projects must be paid in full before any work will begin, so if you choose to pay by cashier's check/money order (via mail), your order will not begin until the payment has been cleared.

    Are there any revisions included?

    Yes! For projects that include content creation, you have forty-eight (48) hours to review & request any revisions after delivery. After this time period, all projects are final, & no changes will be made. For copyediting services, the price includes one complimentary revision session. This means that after you’ve reviewed the edits & made your changes, I’ll provide a complimentary copy edit of the revised version. For copyediting revisions, the complimentary session expires 90 days after the final project delivery date. After this time, copyediting revisions will be charged at a discounted rate.

    What's the difference between copyediting & proofreading?

    The key difference between a copy editor & a proofreader is that copy editors have the ability to revise, or rewrite & edit, the project, if necessary. Copyediting looks at the project as a whole & considers organization, grammar, tone, etc. Proofreading, on the other hand, focuses specifically on typographical errors, such as spelling. Grammar is also considered during the proofreading process, but it’s assumed that the project has already been thoroughly reviewed for structural errors.